Frequently Asked Questions
Everything you need to know about your GLD Products order.
What is the standard shipping time for GLD Products?
Most orders are processed within 1-2 business days. Standard shipping typically takes 3-7 business days depending on your location within the continental United States.
Do you offer a warranty on your sports equipment?
Yes, we stand behind our quality. GLD Products offers a limited warranty on most items, including dartboards, pool tables, and electronic games, covering manufacturing defects for up to 90 days from purchase.
What is your return policy for unused items?
We offer a 30-day return policy for items in their original, unopened packaging. Please contact our support team to initiate a Return Merchandise Authorization (RMA) before shipping items back.
Are replacement parts available for dartboards and billiard tables?
Absolutely. We stock a wide variety of replacement parts, including dart flights, tips, billiard cues, and table hardware to ensure your equipment stays in peak playing condition.
How can I track my order status?
Once your order has shipped, you will receive an automated email containing your tracking number and a link to the carrier's website to monitor your delivery progress.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express, Discover), as well as digital payment options like PayPal and Apple Pay for a secure checkout process.